Vodafone Fiji has clarified its customer registration process in light of recent outbursts in the media by some individuals and consumer organisations.

Vodafone's Chief Operating Officer, Pradeep Lal said they launched their M-PAiSA service more than a month ago and so had designed the registration forms, which included information required by the Reserve Bank under its "Know Your Customer" requirements well in advance of the Phone registration Decree.

He said, however, with the issuing of the Phone Service Decree which calls for compulsory registrations, Vodafone has now merged the M-PAiSA form with the phone registration process.

Lal said this has been done because the information required for phone registration is almost identical to what is required for M-PAiSA.

He stressed that it is the customer who decides whether they would like to register their phones only as required under the phone decree or if they would also like to register for M-PAiSA, which also meets their phone registration requirement.

Vodafone said it has received approval from the Minister of Communications and the Telecom Authority of Fiji to use the combined M-PAiSA and customer registration form that is now being used by their staff and agents.



Story by: Ronal Deo