The Consumer Council has welcomed the establishment of a consumer complaints unit within the Reserve Bank of Fiji.
Chief Executive Officer Premila Kumar said the Council is happy that RBF is taking on a more active role now in ensuring that Fiji consumers are given service by the financial institutions in Fiji to the clients' satisfaction.
She said the consumers have been long ignored on their complaints and it encourages people to use the complaints unit once established by RBF to bring about reform in this sector.
Kumar's comment comes after the Reserve Bank Governor Sada Reddy revealed yesterday after consultations with the government it has agreed to discard the proposals to set up a Financial Services Commission and Banking Ombudsman and immediately set up a Financial Institutions Complaint Unit at the Reserve Bank and in turn each bank, credit institution, FNPF and FDB and insurance companies will have dedicated staff at each branch to receive customer complaints.
Complaints unit establishment welcomed
Related Stories
COMPOL urges Lagalaga Sanatan students to value discipline and education
Students of Lagalaga Sanatan Primary School in Labasa have been reminded of the importance of education, discipline and obedience by the Commissioner of Police Rusiate Tudravu. Tudravu spoke to the students during
Heavy Rain Alert remains for Viti Levu, Southern Bua, Cakaudrove, Lau and Lomaiviti Groups
A Heavy Rain Alert remains in force for the Eastern half of Viti Levu from Serua, Namosi through Navua, Suva, Nausori, Tailevu, Naitasiri, Ra, Southern Bua, Cakaudrove, Taveuni, Kadavu, Lau and Lomaiviti Groups and near
Warning letter written to Prof. Narsey – Acting AG
Acting Attorney General Siromi Turaga says a strong warning letter has been written to Electoral Reform Commissioner Professor Wadan Narsey after he came out publicly with the Electoral Reform Commission report recommen
3 Fijian men from KVT gang in Sydney denied bail for AUD$12.5M drugs case
Three Fijians who are alleged to be associated with a gang supplying drugs in Sydney have been refused bail by the court. 28-year-old Eparama Nevale, 28-year-old William Ravoka, and 24-year-old George Sukanaivalu,
Proposed ‘People First’ submits application for registration
The Proposed ‘People First’ has submitted its application for registration to the Registrar of Political Parties, Ana Mataiciwa. Mataiciwa confirms that the FEO is now preparing to publish the party’s applica
Visitor arrivals on track for record year while sugar output drops
Visitor arrivals have recovered following a decline in the first quarter and based on current trends, Fiji is on track to achieve a third consecutive year of record visitor arrivals in 2025. While speaking on the p